our process
Let’s Set Expectations (So Everything Runs Smoothly)
Before we get started, it’s important for you to know how we work—and what’s important to us.
We recommend taking just a few minutes to read through this page. It’ll give you a clear picture of how the embroidery process works, what we need from you up front, and what you can expect from us in terms of turnaround. This ensures we hit the ground running together.
- Send us your Purchase Order. Here’s what your PO should include.
- Send us your art. Not sure what we need? Take a look here.
- Send us your garments. Garments ship to us with FREE FREIGHT from Sanmar PSST, S&S CDN, and Cutter & Buck Shareship.
- Once we have your complete PO, we put you on our schedule block.
- Your garments arrive and are scheduled for production.
- Each item is embroidered by our experts
- Each item is inspected at multiple points during our production process.
- Garments are carefully trimmed, folded, and packed.
Once your order is complete, it’s packed up carefully and shipped out promptly. You’ll get a tracking number, and we’re always just a call or email away if you need anything.
If you prefer, we can courier your order or set it aside for local pickup.
What You Can Expect From Us:
- Exceptional embroidery quality
- Honest pricing—no hidden costs or surprises
- A friendly, knowledgeable team that respects your time
- Advice on best fabrics, placement, and print techniques
- Clear, friendly communication throughout the process
- A final product that makes you say, “I’m SO glad I used Indiana Custom Embroidery!”
We’ve been on the customer side too, and we know how important it is to be treated with honesty, respect, and prompt attention. We’ll keep you informed every step of the way—and guarantee that what you get is even better than what you expected.